We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Danielle@daniellecowdrey.com. Please note that returns will need to be sent to the following address: 12712 W Lake Houston Parkway
Suite B #8182
Houston, Texas 77044
(346) 852-2926
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Danielle@daniellecowdrey.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Danielle@daniellecowdrey.com.
Shipping and Returns Policy
Thank you for shopping with DanielleCowdrey.com. All of our products are custom-made to order using print-on-demand fulfillment. Because each item is created specifically for you after your order is placed, our policies differ from traditional retail stores. Please read this policy carefully before making a purchase.
1. Order Processing & Production
Because every product is custom-made after you order, there is a production period before your item ships. Standard fulfillment takes 2–5 business days for most products. During peak seasons (holidays, promotional events), production times may extend by 1–3 additional business days.
You will receive an email confirmation when your order is placed and a separate shipping confirmation with tracking information once your order has shipped.
2. Shipping Information
2.1 Estimated Delivery Times
Total delivery time equals production time plus shipping time. Once your order ships, estimated delivery times are:
Domestic orders (within the United States): 3–7 business days
International orders: 7–20 business days, depending on destination and customs processing
2.2 Important Shipping Notes
Delivery times are estimates, not guarantees. Delays may occur due to carrier issues, weather, customs processing, or other factors outside our control.
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the customer's responsibility and are not included in our shipping prices.
If your order contains items fulfilled from different locations, they may arrive in separate packages.
2.3 Shipping Address Accuracy
Please double-check your shipping address before completing your order. If you provide an incorrect or incomplete address and the package is returned to our fulfillment facility, you will be responsible for the cost of reshipping.
If you realize you've entered the wrong address, contact us immediately and we will do our best to update it before the order ships—however, once production begins, changes may not be possible.
3. Returns & Refunds
3.1 Custom Product Policy
Because all products are custom-made to order, we cannot accept returns or issue refunds for buyer's remorse, incorrect size selection, or change of mind. All sales are final for non-defective merchandise.
We strongly encourage you to carefully review our size charts before ordering.
3.2 Damaged, Defective, or Misprinted Items
We stand behind the quality of our products. If you receive an item that is:
• Damaged during shipping
• Has a manufacturing defect
• Is misprinted (wrong design, significant color deviation, or print quality issues)
We will provide a free replacement or full refund at our discretion.
To file a claim for a damaged, defective, or misprinted item:
1. Contact us within 30 days of receiving your order at danielle@daniellecowdrey.com.
2. Include your order number and a clear description of the issue.
3. Attach photos clearly showing the defect or damage. For print issues, include photos of the affected area. For shipping damage, include photos of the packaging if possible.
We will review your claim and respond within 2–3 business days. If approved, you do not need to return the defective item.
3.3 Lost Packages
If your tracking shows your package was delivered but you did not receive it, please first check with neighbors, building management, or other household members. If the package cannot be located, file a claim with the shipping carrier.
If your package appears to be lost in transit (no tracking updates for an extended period and past the estimated delivery date), contact us within 30 days of the estimated delivery date and we will work with our fulfillment partner to resolve the issue. Depending on the circumstances, we may reship your order or provide a refund.
4. Exchanges
Because our products are made-to-order, we cannot offer traditional exchanges for size or style preferences. If you ordered the wrong size or simply changed your mind, you are welcome to place a new order for the correct item. We do not offer exchanges for non-defective products.
If you received a defective or incorrect item and prefer a replacement over a refund, please indicate this when you contact us and we will arrange a replacement at no additional cost.
5. Order Cancellations
Because production begins shortly after your order is placed, cancellation requests must be made as quickly as possible. Contact us immediately at danielle@daniellecowdrey.com if you need to cancel.
• If production has not yet begun, we will cancel your order and issue a full refund.
• If production has already started or the item has shipped, we cannot cancel the order.
6. Contact Us
If you have questions about your order, our policies, or need assistance with a return or exchange request, please contact us at danielle@daniellecowdrey.com. We aim to respond to all inquiries within 1–2 business days.
Policy Summary
Production Time: 2–5 business days (may be longer during peak seasons)
Domestic Shipping: 3–7 business days after production
International Shipping: 7–20 business days after production
Returns for Defects: Free replacement or refund within 30 days (photo required)
Lost Package Claims: Must be filed within 30 days of estimated delivery
Returns for Wrong Size/Change of Mind: Not accepted (all sales final)
Exchanges: Only for defective/incorrect items
